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VILLA DEL TEPOZ FUEGO
PRIVACY PROTECTION POLICY
GUEST INFORMATION
At
Villa del Tepoz Fuego we stress the importance of privacy and are committed to
earning the trust of our guests by adopting high standards for the protection
of personal information.
Our policy outlines the type of personal information
we collect and receive, the circumstances in which we collect or receive personal
information, the policies and procedures we have established outlining its use
and storage, and for sharing certain types of personal information in certain
limited circumstances, the procedures you should follow if you have any questions
or requests in respect of your personal information or our policies and procedures
and the person to whom such questions or requests should be directed, and the
means by which to communicate with that person.
In this policy 'Villa del
Tepoz Fuego' means Villa del Tepoz Fuego. and its affiliated website, Villa del
Tepoz Fuego.com. The words 'we' and 'Villa del Tepoz Fuego' third parties involved
in the delivery of services, however we have requested such hotel owners and third
party suppliers to abide by the terms of our Privacy Protection Policy.
In
this policy, personal information means information about you that is personally
identifiable like your name, address, e-mail address or phone number, and that
is not otherwise publicly available and is not part of your work identification.
It
also includes information on guest preferences and usage, when such information
is supplied to or recorded by Villa del Tepoz Fuego in the course of transacting
business with an individual.
The Privacy Protection Policy does not apply
to information regarding Villa del Tepoz Fuego corporate customers. However, such
information is protected by other Villa del Tepoz Fuego policies and practices
and through contractual arrangements.
HOW YOU MAY PROVIDE US YOUR
PERSONAL INFORMATION - By making a reservation or by
using Villa del Tepoz Fuego services.
- By providing it to us in communications
regarding service delivery such as comment cards.
- By providing the information
to us by participating in a marketing initiative.
- By visiting our website.
Below
we will outline the type of information normally collected in each of these circumstances,
the reasons for doing so, how we will use it and store it.
MAKING
A RESERVATIONWhen making a reservation or using Villa del Tepoz Fuego services
it is necessary to have information in order to identify you, contact you and
to process your purchase and requests. This information usually includes your
name, address, phone number, e-mail address, credit card number and expiration
date, and language preference. It may also include, if you choose to share that
information with us, your preferences regarding the delivery of your service such
as type of room, type of bed, and the like. You may wish to have your purchase
of Villa del Tepoz Fuego' services recognized in a third party's loyalty program
with which Villa del Tepoz Fuego has a relationship. To do so will require you
providing us certain verification information such as your membership number in
the third party program. We also offer special discounts from time to time that
may have qualifying criteria. Sometimes we offer special offers to, for example,
seniors or for children. To assess your eligibility and process your reservation
correctly, we need to record your date of birth at the time of booking. You may
be required to provide personal identification with your date of birth in order
to verify this upon check-in.
Villa del Tepoz Fuego, is a Boutique Hotel.
Your personal information is shared with the owner of the Boutique Hotel where
you intend to stay and those of its employees involved in delivering the service
to you to the extent necessary for them to do so and to process the transaction.
All hotels that are managed by Villa del Tepoz Fuego are required agree to abide
by the terms of this Privacy Protection Policy.
From time to time, we offer
packages or other services that involve third parties. If you are partaking of
such a package or service your personal information will be shared with that third
party to the extent necessary to provide that service and process the purchase
or request.
Villa del Tepoz Fuego may use the information you provide to
send you offers and information about Villa del Tepoz Fuego services and those
of select third parties. Your information will not be given to these third parties
but rather the offer of the third party will be provided to Villa del Tepoz Fuego
which will manage the distribution.
If you do not wish to receive such
offers and information you may unsubscribe or opt-out by sending an email to info@villadeltepozfuego.com,
using the subject line "Unsubscribe", so indicating your request with sufficient
personal identifiers so we can appropriately act on your request. All our marketing
communication of this type will also contain instructions for unsubscribing.
INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH
AS COMMENT CARDSInformation provided to us in such a fashion will be used
solely for the purpose of recording your comments, communicating with you in respect
of them, reviewing them with the subject hotel and hotel personnel, for the purposes
of recognizing employees for excellence of service delivery and for developing
improvements in service delivery.
VILLA DEL TEPOZ FUEGO OFFERS YOU
THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERSTo
sign up for this service we require you to provide us with your e-mail address,
first name, last name, language preference, and country of residence. You may
unsubscribe at any time using the link provided on every e-mail message and you
will no longer receive e-mail offers and promotions for the specified subscription
or website, as the case may be. You may at any time in the future opt-in to receive
e-mail offers.
BY VISITING OUR WEBSITEWe use "cookies" on our
website. Cookies are pieces of information that an Internet site transfers to
your hard drive for record-keeping purposes. The use of cookies is an industry
standard -- you'll find them almost everywhere on the Internet. Villa del Tepoz
Fuego uses cookies to recognize visitors when they return to login in our site.
WHY WE COLLECT PERSONAL INFORMATION - To establish
and maintain a responsible commercial relationship with you and to provide ongoing
service.
- To understand your needs and preferences. We maintain a record
of the products and services you receive from us and we may ask for additional
information so that we can serve you better. For example, we may record your preference
for type of room.
- To develop, enhance, market or provide products and
services. For example, we look at our guests' use of our services so that we can
better understand how to improve our services.
- To manage and develop
our business and operations. For example we analyze guest patterns of usage of
our B&B and services to help us manage it efficiently and plan for future
growth.
- To meet legal and regulatory requirements.
WHEN
DO WE DISCLOSE PERSONAL INFORMATIONWe disclose personal information only
in these limited circumstances:
- We may disclose a guest's
personal information to a person who, in the reasonable judgment of Villa del
Tepoz Fuego, is seeking the information as an agent of the guest - for example,
a travel agent who is booking a reservation on behalf of the guest.
- Personal
information will be shared with a third party involved in supplying the guest
with the services they have purchased to the extent necessary to effect the supply
and the processing of the transaction.
- Personal information may be shared
with a third party retained by Villa del Tepoz Fuego to perform functions on its
behalf such as reservations handling, data processing or storage, guest surveys
or research.
- Personal information may be shared with an agent retained
by Villa del Tepoz Fuego to evaluate a customer's credit worthiness or in order
to collect a customer's account.
- Personal information may be shared with
a public authority or an agent of public authority if in the reasonable judgment
of Villa del Tepoz Fuego it appears that there is an imminent danger to life or
property which could be avoided or minimized by disclosure of the information,
or which disclosure is compelled by legal authority.
Any
such disclosure of a guest's personal information by Villa del Tepoz Fuego to
a third party will be made only on a confidential basis conditioned upon the information
being used only for the purpose for which it has been disclosed.
PRINCIPLES
- Villa del Tepoz Fuego will not collect, use or disclose your personal
information for any other purpose than those identified above, except with your
consent.
- Villa del Tepoz Fuego will protect your personal information
with appropriate security safeguards.
- Villa del Tepoz Fuego will take
appropriate steps to protect the confidentiality of your personal information
when dealing with third parties.
- Villa del Tepoz Fuego will strive to
keep your personal information as accurate and up to date as is necessary for
the purposes identified above.
- Villa del Tepoz Fuego will honour your
request to access your personal information in as timely fashion as is reasonably
possible.
You are always free to refuse to provide personal
information to us.
You may also withdraw your consent with respect to the
use of your personal information for marketing purposes at any time, subject to
legal or contractual restrictions and reasonable notice, by e-mailing us at info@villadeltepozfuego.com,
using 'Unsubscribe' as the subject line, and providing us sufficient personal
identifiers so we can act effectively on your request.
However, in either
case, this may limit our ability to serve you.
If you have questions or
concerns about our privacy practices or wish to make a request in respect of your
personal information please contact our Privacy Officer at info@villadeltepozfuego.com
or if you prefer by writing us at:
Villa del Tepoz Fuego
c/o Bruce
Kramer,
2490 Club Walk Trace
Alpharetta, Georgia 30022
1-443-451-4309
Attention:
Privacy Officer, Law Department
Click Here to
see our Guest Information
Click Here to see
our Refund Policy
Frequent Questions and
Answers |
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Villa
del Tepoz Fuego Bed and Breakfast
Address: Prolongacion Netzahualcoyotl
# 43
Barrio de Santo Domingo
Tepoztlán, Morelos, México 62520
Call us from the USA or Canada:
1-443-451-4309
International
calling from the USA:
011-52-739-395-0806, Fax 011-52-739-395-2943
Call
us in Mexico:
01-739-395-0806, 01-739-395-2943
US Mailing address:
c/o Jan Frieman,
2490 Club Walk Trace
Alpharetta, Georgia 30022,
for all mail and payments by check |
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