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VILLA DEL TEPOZ FUEGO
PRIVACY PROTECTION POLICY
GUEST INFORMATION
At Villa del Tepoz Fuego we stress the importance
of privacy and are committed to earning the trust of our guests by adopting
high standards for the protection of personal information.
Our policy
outlines the type of personal information we collect and receive, the
circumstances in which we collect or receive personal information, the policies
and procedures we have established outlining its use and storage, and for
sharing certain types of personal information in certain limited circumstances,
the procedures you should follow if you have any questions or requests in
respect of your personal information or our policies and procedures and the
person to whom such questions or requests should be directed, and the means by
which to communicate with that person.
In this policy 'Villa del Tepoz
Fuego' means Villa del Tepoz Fuego. and its affiliated website, Villa del Tepoz
Fuego.com. The words 'we' and 'Villa del Tepoz Fuego' third parties involved in
the delivery of services, however we have requested such hotel owners and third
party suppliers to abide by the terms of our Privacy Protection
Policy.
In this policy, personal information means information about you
that is personally identifiable like your name, address, e-mail address or
phone number, and that is not otherwise publicly available and is not part of
your work identification.
It also includes information on guest
preferences and usage, when such information is supplied to or recorded by
Villa del Tepoz Fuego in the course of transacting business with an
individual.
The Privacy Protection Policy does not apply to information
regarding Villa del Tepoz Fuego corporate customers. However, such information
is protected by other Villa del Tepoz Fuego policies and practices and through
contractual arrangements.
HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION
- By making a reservation or by using Villa del
Tepoz Fuego services.
- By providing it to us in communications
regarding service delivery such as comment cards.
- By providing the information to us by
participating in a marketing initiative.
- By visiting our website.
Below we will outline the type of
information normally collected in each of these circumstances, the reasons for
doing so, how we will use it and store it.
MAKING A RESERVATIONWhen making a reservation
or using Villa del Tepoz Fuego services it is necessary to have information in
order to identify you, contact you and to process your purchase and requests.
This information usually includes your name, address, phone number, e-mail
address, credit card number and expiration date, and language preference. It
may also include, if you choose to share that information with us, your
preferences regarding the delivery of your service such as type of room, type
of bed, and the like. You may wish to have your purchase of Villa del Tepoz
Fuego' services recognized in a third party's loyalty program with which Villa
del Tepoz Fuego has a relationship. To do so will require you providing us
certain verification information such as your membership number in the third
party program. We also offer special discounts from time to time that may have
qualifying criteria. Sometimes we offer special offers to, for example, seniors
or for children. To assess your eligibility and process your reservation
correctly, we need to record your date of birth at the time of booking. You may
be required to provide personal identification with your date of birth in order
to verify this upon check-in.
Villa del Tepoz Fuego, is a bed and
breakfast. Your personal information is shared with the owner of the bed and
breafast where you intend to stay and those of its employees involved in
delivering the service to you to the extent necessary for them to do so and to
process the transaction. All hotels that are managed by Villa del Tepoz Fuego
are required agree to abide by the terms of this Privacy Protection
Policy.
From time to time, we offer packages or other services that
involve third parties. If you are partaking of such a package or service your
personal information will be shared with that third party to the extent
necessary to provide that service and process the purchase or
request.
Villa del Tepoz Fuego may use the information you provide to
send you offers and information about Villa del Tepoz Fuego services and those
of select third parties. Your information will not be given to these third
parties but rather the offer of the third party will be provided to Villa del
Tepoz Fuego which will manage the distribution.
If you do not wish to
receive such offers and information you may unsubscribe or opt-out by sending
an email to info@villadeltepozfuego.com, using the subject line "Unsubscribe",
so indicating your request with sufficient personal identifiers so we can
appropriately act on your request. All our marketing communication of this type
will also contain instructions for unsubscribing.
INFORMATION PROVIDED TO US IN COMMUNICATIONS
REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDSInformation provided to us
in such a fashion will be used solely for the purpose of recording your
comments, communicating with you in respect of them, reviewing them with the
subject hotel and hotel personnel, for the purposes of recognizing employees
for excellence of service delivery and for developing improvements in service
delivery.
VILLA DEL TEPOZ FUEGO OFFERS YOU THE ABILITY TO
RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERSTo sign up
for this service we require you to provide us with your e-mail address, first
name, last name, language preference, and country of residence. You may
unsubscribe at any time using the link provided on every e-mail message and you
will no longer receive e-mail offers and promotions for the specified
subscription or website, as the case may be. You may at any time in the future
opt-in to receive e-mail offers.
BY VISITING OUR WEBSITEWe use "cookies" on our
website. Cookies are pieces of information that an Internet site transfers to
your hard drive for record-keeping purposes. The use of cookies is an industry
standard -- you'll find them almost everywhere on the Internet. Villa del Tepoz
Fuego uses cookies to recognize visitors when they return to login in our
site.
WHY WE COLLECT PERSONAL INFORMATION
- To establish and maintain a responsible
commercial relationship with you and to provide ongoing service.
- To understand your needs and preferences. We
maintain a record of the products and services you receive from us and we may
ask for additional information so that we can serve you better. For example, we
may record your preference for type of room.
- To develop, enhance, market or provide products
and services. For example, we look at our guests' use of our services so that
we can better understand how to improve our services.
- To manage and develop our business and
operations. For example we analyze guest patterns of usage of our B&B and
services to help us manage it efficiently and plan for future growth.
- To meet legal and regulatory requirements.
WHEN DO WE DISCLOSE PERSONAL INFORMATIONWe
disclose personal information only in these limited circumstances:
- We may disclose a guest's personal information
to a person who, in the reasonable judgment of Villa del Tepoz Fuego, is
seeking the information as an agent of the guest - for example, a travel agent
who is booking a reservation on behalf of the guest.
- Personal information will be shared with a
third party involved in supplying the guest with the services they have
purchased to the extent necessary to effect the supply and the processing of
the transaction.
- Personal information may be shared with a third
party retained by Villa del Tepoz Fuego to perform functions on its behalf such
as reservations handling, data processing or storage, guest surveys or
research.
- Personal information may be shared with an
agent retained by Villa del Tepoz Fuego to evaluate a customer's credit
worthiness or in order to collect a customer's account.
- Personal information may be shared with a
public authority or an agent of public authority if in the reasonable judgment
of Villa del Tepoz Fuego it appears that there is an imminent danger to life or
property which could be avoided or minimized by disclosure of the information,
or which disclosure is compelled by legal authority.
Any such disclosure of a
guest's personal information by Villa del Tepoz Fuego to a third party will be
made only on a confidential basis conditioned upon the information being used
only for the purpose for which it has been disclosed.
PRINCIPLES
- Villa del Tepoz Fuego will not collect, use or
disclose your personal information for any other purpose than those identified
above, except with your consent.
- Villa del Tepoz Fuego will protect your
personal information with appropriate security safeguards.
- Villa del Tepoz Fuego will take appropriate
steps to protect the confidentiality of your personal information when dealing
with third parties.
- Villa del Tepoz Fuego will strive to keep your
personal information as accurate and up to date as is necessary for the
purposes identified above.
- Villa del Tepoz Fuego will honour your request
to access your personal information in as timely fashion as is reasonably
possible.
You are always free to refuse to
provide personal information to us.
You may also withdraw your consent
with respect to the use of your personal information for marketing purposes at
any time, subject to legal or contractual restrictions and reasonable notice,
by e-mailing us at info@villadeltepozfuego.com,
using 'Unsubscribe' as the subject line, and providing us sufficient personal
identifiers so we can act effectively on your request.
However, in
either case, this may limit our ability to serve you.
If you have
questions or concerns about our privacy practices or wish to make a request in
respect of your personal information please contact our Privacy Officer at
info@villadeltepozfuego.com or
if you prefer by writing us at:
Villa del Tepoz Fuego
c/o Bruce
Kramer,
2490 Club Walk Trace
Alpharetta, Georgia 30022
1-443-451-4309
Attention: Privacy Officer, Law
Department
Click Here to see our Guest
Information
Click Here to see our Refund
Policy
Frequent Questions and
Answers |
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Villa del Tepoz Fuego Bed and
Breakfast
Address: Prolongacion Netzahualcoyotl # 43
Barrio
de Santo Domingo
Tepoztlán, Morelos, México 62520
Call
us from the USA or Canada:
1-443-451-4309
International calling
from the USA:
011-52-739-395-0806, Fax 011-52-739-395-2943
Call
us in Mexico:
01-739-395-0806, 01-739-395-2943
US Mailing
address:
c/o Jan Frieman,
2490 Club Walk Trace
Alpharetta,
Georgia 30022,
for all mail and payments by check |
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