VILLA DEL TEPOZ FUEGO
REFUND POLICIES

Discount and Cancellation Policies

We make a reasonable effort to keep our availability up to date but the availability display may have changed since we last updated.

Discounts are not transferable.

Group discounts may be available and are considered if you call or write us with the details of your request.

There are no discounts during our High Season as defined on our price sheet. Prices are subject to change unless rooms, tours, room rental fees, and transportation have already been paid for. Room charges, tours, spa services, holistic services, and transportation pre-booked and purchased, prior to your arrival date, must be booked and paid for at the time of reserving your accommodations and services. Food, Equipment, rentals, room usage fees, grounds rentals, and any other product or services contracted will need a deposit paid at the time of reservation and full payment may be due prior to the inauguration of the event or the ending of the event as determined by management. All reservations within Mexico made by phone must be paid for and proof of bank deposit must be faxed to 739-395-2943 or E-mail to brucetkramer@aol.com. All reservations made in Mexico seven days or less prior to your arrival must be paid for by credit card at the time of bookings. We do not accept debit cards.

All cancellations have a 5% processing fee penalty. All cancellations must be sent in writing.

All cancellations that are sent in writing less then 31 days to your arrival date carry a 50% cancellation fee. We will accept no cancellations or give refunds for any room rentals, equipment rentals, room usage fees, van services, weddings or parties, tours spa services or other services within 8 days prior to your arrival date. There are no refunds due to reasons of poor health, emergencies, flight delays, or acts of God.

Calling to reschedule a reservation date is considered the same as a cancellation and subject to the same policies as stated above for cancellations and if allowed is up to the discretion of the management, and will carry a 5% service fee or greater (based on our cancellation policies as stated above). Reservation date changes will not be allowed eight days prior to the arrival date. Rescheduling of rooms when allowed can not be made to a less expensive room since no refunds will be allowed.

All prices are in US dollars and any payments in pesos will be calculated based on the US dollar to Mexican peso exchange rate of the day of the transaction.